Frequently asked questions.

What’s the process like?
We make it simple and comfortable.

  1. We’ll schedule a brief call to walk you through the process and answer any questions. Once you’re ready, we’ll book a filming date at your home (a 50% non-refundable deposit is due at the time of booking). After that, we’ll email your interview questions so you can prepare your answers or decide which you would prefer to skip.

  2. On the day of your interview, we’ll arrive to set up our equipment and guide the session in a relaxed, conversational style - all you need to do is share your stories. Depending on your chosen package, the visit typically lasts 1–3 hours, including setup, the interview itself, and equipment breakdown.

  3. We take care of all post-production and deliver your video in an easy-to-watch format. Your finished product will be available online to watch and download, and also comes on a beautiful wooden flash drive presented in a custom engraved wooden box with your name. Inside, you’ll find a photograph of you taken during your interview, alongside your video safely stored on the flash drive - a keepsake to treasure for years to come.

Can you explain how your pricing works?
Absolutely! Each video we create is a fully personalized keepsake, and the cost reflects the complete process, not just the minutes you see on screen. This includes:

  • Traveling to your location and setting up our equipment

  • Guiding the interview in a relaxed, comfortable style

  • Breaking down equipment and carefully editing your footage

  • Enhancing audio and color, then packaging & delivering your video

Even a short 5–10 minute finished video involves hours of work behind the scenes to ensure your story is captured perfectly and professionally. Our goal is to create a lasting memory your family will treasure forever.

How do I prepare for the interview?
Before your interview, we’ll email you the questions so you can think through your answers and jot down ideas ahead of time. On the day of filming, just be yourself - we’ll guide the conversation and keep things easy and stress-free.

How long does the interview take?
Depending on the package you choose, we typically spend 1–3 hours at your home.

How long until I receive my completed video?
From interview to delivery, it usually takes 4-6 weeks, depending on editing complexity. We’ll keep you updated every step of the way so you always know what to expect!

Can my spouse be in the video also?
Of course! When you’ve shared a life together, it only makes sense to share your story together. We can adjust or combine questions to capture both of your individual journeys and your life as a couple. We’ll go over all of that during our phone call to ensure we create a meaningful, one-of-a-kind video that truly reflects the two of you.

How do I receive and watch my video?
Your video will be delivered on a beautiful wooden flash drive that can be played on any smart TV, computer, or device with a USB port. It will also be uploaded online, so you and your family can watch or download it anytime, anywhere.

Do you offer anything in addition to the video interviews?
Yes! Check out our “Add-Ons” at the bottom of our Packages page to see how you can make your video even more special!

This video is for my loved one. Do you offer gift certificates?
Yes! You can purchase a video package at full price upfront, and we’ll email you a beautifully designed gift certificate that you can print, explaining the gift. Your recipient simply needs to call to schedule their interview, and the rest is taken care of!

Do you offer any discounts or promotions?
Yes! We proudly offer 10% off for anyone who served in the military, first responders, and their spouses as our way of saying thank you!


Any other questions?
Feel free to reach out anytime - we’re here to answer your questions and make sure you feel at ease!